Job Title: CVM Application Engineer
Employment Type: Full-time (on-site)
Number of Vacancies: 1
Job Location: Dhaka, Bangladesh
Job Context:
Miaki is seeking a highly motivated and detail-oriented CVM Application Engineer to join our growing tech-driven team. This role is vital for ensuring flawless end-to-end campaign execution, system stability, and management of operational tools and data processes within the Customer Value Management (CVM) ecosystem. The ideal candidate will have a technical mindset, hands-on telecom experience, and a proactive approach to optimizing campaign delivery and automation.
Responsibilities:
Campaign Execution & Support
Ensure proper campaign execution across the CVM platform
Support the business team in implementing new campaigns, segmentations, and offer logics
Execute customer triggers, segment refreshes, and lifecycle journeys in a timely and error-free manner
Platform & System Management
Monitor the health and performance of campaign management systems and related tools
Collaborate with IT teams and vendors for issue resolution, system upgrades, deployments, or integrations
Manage user access controls, logs, and automation scripts for the CVM platform
Address and mitigate any information security observations
Data Handling & Reporting
Process and validate daily customer profile data, triggers, and usage data from DWH, CRM, or Kafka-based systems
Conduct regular platform health and sanity checks, including Level 2 investigations
Support midnight maintenance activities and ensure proper ETL execution
Stakeholder Collaboration
Translate business logic into technical workflows by working closely with CVM planning and analytics teams
Coordinate with BI, IT, and Customer Care teams for issue resolution
Support regulatory and audit-related requests concerning campaign data and communication logs
Key Requirements:
Bachelor’s degree in Computer Science, Engineering, or a related field
2–4 years of experience in telecom, CVM operations, or campaign management platforms
Solid understanding of campaign execution, customer segmentation, ETL processes, and trigger handling
Working knowledge of SQL, Linux systems, and shell scripting
Experience with campaign platforms such as Pelatro, Unica, or Adobe Campaign (preferred)
Strong analytical and problem-solving skills
Excellent communication and coordination abilities
Good to Have:
Familiarity with data flow from systems like DWH/CRM/Kafka
Hands-on exposure to automation and scheduling tools
Ability to work under pressure and handle late-night maintenance activities as needed
Preferred Qualifications:
Technical experience in CVM within a telecom environment
Prior experience collaborating with cross-functional teams like IT, BI, and Customer Service
Salary: Competitive and negotiable based on experience and expertise
Other Benefits:
2 Festival bonuses
Mobile Allowance
2 days weekly holiday
Medical Insurance coverage for employee, spouse & kids from the date of joining
Provident Fund and Gratuity
Collaborative and agile work environment
Opportunity to work on scalable systems with real-time data impact
Position Interviewing Process:
Introductory discussion with HR
Final interview with Project Owner
Application Instructions: Interested candidates are encouraged to submit their resumes by filling out all the required information.